TERMS & CONDITIONS

Welcome to MAG Signature Sound.

These Terms & Conditions apply to www.magsignaturesound.com (the “Site”) and to products, content and services supplied by MAG Signature Sound Ltd (“MAG Signature Sound”, “we”, “us” or “our”).

By accessing the Site, creating an account, purchasing from us, downloading or accessing a Digital Product, installing or authorising a Software Plugin, submitting material to a service, or otherwise using our products or services, you agree to these Terms & Conditions.

Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded or limited.

1. DEFINITIONS

“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

“Customer”, “Buyer”, “User” or “Licensee” means any person or entity that purchases, downloads, accesses or uses our products or services.

“Digital Product” means software, audio files, MIDI files, sample packs, soundsets, presets, project templates, tutorials, videos, manuals, guides, downloadable files, online course material or other digital content supplied electronically.

“Licensed Material” means digital music-production resources supplied by us, including sample packs, MIDI packs, soundsets, construction kits, project templates, plugin presets and related downloadable content.

“Physical Product” means tangible goods supplied by us, including clothing, apparel, merchandise and other printed or physical items.

“Software Plugin” means an audio plugin, virtual instrument, effect plugin, VST, VST3, AU or other software product supplied by us, including REFINE and LUMINA.

“MAG Installer” means the installer, account, authorisation, licence-management, update and plugin-management system used for eligible MAG Signature Sound Software Plugins.

“Services” means services supplied by MAG Signature Sound, including Track Insight, Signature Melodies, mastering, tuition and any other professional, creative or technical service offered by us.

“Track Insight” means our private production-review service in which a customer submits a track for professional review by Metta & Glyde.

“Track Materials” means any track, audio file, WAV, MP3, MIDI file, supporting file, title, artist information, notes or other material supplied by a customer for Track Insight.

“Second Opinion” means an internal AI-assisted analysis tool that may be used by Metta & Glyde as an additional private reference during a Track Insight review.

2. DIGITAL PRODUCTS

2.1 Supply and access

We offer Digital Products that may be downloaded, streamed, accessed through a customer account, supplied by email, accessed through an online learning area, delivered through an installer, or supplied by another electronic method.

The delivery or access method will depend on the product purchased.

2.2 Customer accounts

You may be required to create or use a customer account to access certain Digital Products or Services.

You are responsible for keeping your account details accurate and for maintaining reasonable security over your account and email address.

You must not share account access, licence credentials or protected customer-only material with another person unless expressly permitted by us.

2.3 Availability

We will make reasonable efforts to keep purchased Digital Products and online access available. We do not guarantee uninterrupted or permanent availability of the Site, third-party platforms, account systems, download systems, installers or licensing systems.

Access may occasionally be affected by maintenance, updates, outages, internet problems, security restrictions, platform changes or circumstances outside our reasonable control.

Customers should retain their own lawful backup copies of downloaded files where appropriate.

2.4 Intellectual property

Digital Products and related content are protected by copyright and other intellectual property rights.

Unless expressly stated otherwise, Digital Products are licensed to the purchaser and are not sold with an assignment of our intellectual property rights.

You may not share, resell, redistribute, upload, publish, sublicense, transfer or make a Digital Product available to another person as standalone content.

You may not reverse engineer, decompile, disassemble or attempt to extract source code from Software Plugins except to the extent that applicable law expressly permits this notwithstanding these Terms.

3. GENERAL LICENCE FOR MUSIC-PRODUCTION RESOURCES

3.1 Licence grant

Subject to payment and compliance with these Terms, we grant the purchaser a non-exclusive, non-transferable licence to use Licensed Material in personal and commercial music productions.

3.2 Permitted use

Licensed Material may be used in original musical compositions, recordings, songs, instrumentals, soundtracks, audiovisual works and other productions, provided the Licensed Material is incorporated into a new work and is not distributed as standalone content or as part of a competing product.

3.3 Royalty-free material

Sample packs, MIDI packs, soundsets and selected production resources are generally supplied royalty-free unless the relevant product page or accompanying licence states otherwise.

3.4 Project templates

Project templates are not supplied as fully royalty-free finished compositions.

You may use elements from a project template in your own productions, but you may not release the complete template, substantially unchanged template, or full underlying project as your own track or redistribute it as a template product.

3.5 Restrictions

You may not:

• sell, distribute, transfer or share Licensed Material as standalone files;
• repackage Licensed Material into another sample pack, MIDI pack, preset pack, soundset, template pack or competing product;
• upload Licensed Material to file-sharing, content-library or stock-content services;
• claim ownership of our underlying Licensed Material;
• use Licensed Material in a way that infringes third-party rights or applicable law.

3.6 Third-party requirements

Some templates, presets or other products may require third-party DAWs, plugins, instruments, samples or software.

Unless expressly stated otherwise, those third-party products are not included. You are responsible for obtaining legitimate licences for any required third-party software.

4. SOFTWARE PLUGINS

4.1 Licence

We grant the purchaser a limited, non-exclusive, non-transferable licence to install and use the Software Plugin for personal and commercial music-production purposes.

The Software Plugin is licensed, not sold.

4.2 Commercial use

You may use our Software Plugins to create, process, mix, master, design and release commercial music or audio productions without paying additional royalties to MAG Signature Sound.

4.3 Installation and authorisation

Eligible Software Plugins may require MAG Installer or another licensing system.

You may be required to:

• install the correct version for your computer;
• create or sign in to an account;
• authorise your licence;
• maintain internet access for registration, validation, security, updates or account management;
• use the correct plugin format for your DAW and operating system.

4.4 Device limit

Unless a product page states otherwise, each REFINE or LUMINA licence may be authorised on up to three computers at the same time.

Licences are for the original purchaser and must not be shared, resold or transferred unless we expressly agree in writing.

4.5 Licence validation and security

Software Plugins may use online validation or security checks.

We may suspend or prevent activations where we reasonably believe a licence has been shared, duplicated, resold, abused, obtained fraudulently or used in breach of these Terms.

4.6 Compatibility

You are responsible for checking compatibility before purchase.

Compatibility may depend on operating system, computer type, DAW, plugin format, security settings, hardware capability and third-party software.

We do not guarantee compatibility with every current or future DAW, operating system or computer configuration.

4.7 Updates

Updates may include bug fixes, compatibility changes, security changes, feature changes or licence-management changes.

We do not guarantee that all future updates will be free or that a product will remain compatible with every future operating-system or DAW version.

4.8 Audio safety

Audio processing can create high output levels.

You are responsible for safe monitoring levels, routing and gain staging. Always use appropriate care with headphones, speakers and high-output monitoring systems.

To the extent permitted by law, we are not responsible for hearing or equipment damage caused by unsafe monitoring levels, incorrect routing, excessive volume or misuse.

5. SIGNATURE MIDI

5.1 Product description

Signature MIDI products are exclusive digital compositions supplied as downloadable MIDI files, with demonstration audio where stated.

5.2 One-time exclusivity

Each Signature MIDI product is sold once only. After purchase it will be removed from sale and will not knowingly be offered by us to another customer as the same exclusive composition.

5.3 Licence rights

The purchaser receives an exclusive, royalty-free licence to use, modify and release the purchased MIDI as part of new musical compositions.

The MIDI may not be redistributed, resold, shared or supplied in isolation.

5.4 Ownership and protection

MAG Signature Sound retains copyright ownership for legal and administrative protection unless otherwise expressly agreed.

The purchaser receives the exclusive licence described above.

We cannot guarantee that independently created music by third parties will never contain coincidental similarities.

5.5 Demonstration audio

Any demonstration audio is supplied for preview purposes only and must not be used directly in a released production unless expressly stated otherwise.

6. SIGNATURE MELODIES AND BESPOKE CREATIVE SERVICES

6.1 Service description

Signature Melodies and other bespoke creative services are custom commissions created according to the package and specification agreed at the time of purchase.

6.2 Order process

Where a specification form is required, an order is not ready to begin until both payment and the required specification have been received.

If a required specification is not supplied within a reasonable period, we may contact you and may cancel and refund the order where work has not begun.

6.3 Delivery

Any delivery estimate is an estimate unless expressly agreed as a fixed deadline.

Delivery periods begin when we have the information and files reasonably required to start work.

6.4 Revisions

The number of included revisions is the number stated on the relevant product or service page at the time of purchase.

Additional revisions may be chargeable.

6.5 Creative judgement

Bespoke music work is subjective.

We will perform the service with reasonable care and skill, but we do not guarantee that a creative result will match every personal preference, achieve commercial success, obtain label support, generate streams, chart, or meet any other commercial outcome.

6.6 Rights

Rights in completed bespoke work will be as described on the relevant product or service page or agreed in writing.

7. TRACK INSIGHT

7.1 Nature of the service

Track Insight is a private professional production-review service carried out by Metta & Glyde.

The purpose is to provide informed production feedback, listening observations, technical and musical guidance, priorities and practical recommendations based on the track version submitted by the customer.

Track Insight is not an automated review service.

7.2 Human review

The final Track Insight delivered to the customer is a human review by Metta & Glyde.

All final feedback, scores, priorities, timestamped comments, recommendations, report content, video commentary and decisions about any included MIDI enhancement are selected, assessed, written, edited or approved by Metta & Glyde.

The final Track Insight is not an AI-generated report.

7.3 AI-assisted Second Opinion

As part of our internal review process, Metta & Glyde may use an AI-assisted Second Opinion as an additional private set of ears.

The Second Opinion is supplementary only.

It does not replace Metta & Glyde, does not make the final assessment, does not automatically determine any score or recommendation, and is not delivered to the customer as the Track Insight review.

AI-generated observations may be accepted, rejected, edited, rewritten or ignored entirely.

Any point used in a final Track Insight is independently considered and approved by Metta & Glyde and forms part of their own professional judgement.

7.4 Audio used for the Second Opinion

Where the Second Opinion is used, we may create a compressed private analysis copy of the submitted track and calculate technical measurements for the sole purpose of obtaining the internal second opinion.

This analysis copy is separate from the customer’s original submission.

The original submitted WAV or MP3 remains the source file used by Metta & Glyde for the human Track Insight review and is not replaced by the AI analysis copy.

The private analysis copy, track title, artist name, duration and relevant technical measurements may be processed through a third-party AI service as described in our Privacy Policy.

7.5 Track Insight packages

Track Insight may be offered in different packages or service tiers.

The deliverables included are those stated on the product page at the time of purchase.

Depending on the tier purchased, deliverables may include:

• a written Track Insight report;
• timestamped production feedback;
• diagnostic scores and visual analysis;
• strengths, priorities and recommendations;
• a private video review;
• requested MIDI source uploads;
• bespoke MIDI corrections or enhancements.

Only deliverables expressly included in the purchased tier are included.

7.6 One purchase / one submission

Unless expressly stated otherwise, one Track Insight purchase covers one track submission and one version of that track.

If a substantially different mix, arrangement or replacement track is supplied after the review has begun, we may require a new purchase or additional fee before reviewing the replacement version.

7.7 Customer responsibilities and rights in submitted material

You retain your ownership and copyright in Track Materials you submit.

By submitting Track Materials, you confirm that:

• you own the material or have all permissions required to submit it;
• our processing of the material for Track Insight will not infringe any third-party right;
• where another artist, vocalist, songwriter, producer, label or rights-holder has an interest in the material, you have authority to submit it for review;
• you will not knowingly upload unlawful, malicious or infringing material.

You grant MAG Signature Sound a limited, non-exclusive permission to store, copy, transcode, stream, analyse, download internally and otherwise process Track Materials only as reasonably necessary to provide Track Insight, maintain your private access, provide support, protect the service and comply with law.

This permission does not transfer ownership of your music to us.

7.8 Confidentiality and private access

Track Insight submissions and reports are intended to be private.

We will not commercially release, publish, sell or exploit a customer’s unreleased Track Materials as our own.

We use access controls and service providers to operate the private customer and reviewer areas, but no online system can be guaranteed to be completely secure or permanently available.

You should retain your own master copy and backup of all submitted material.

7.9 Review scope

A Track Insight review is based on the submitted version and on the listening conditions, information and materials available at the time of review.

Changes you make after submission may alter the relevance of particular comments or scores.

Feedback is professional opinion and production guidance, not a guarantee of a particular sonic, artistic or commercial result.

7.10 Delivery and access

Track Insight is delivered through the private Track Insight customer area and may also use email notifications.

You are responsible for using the same customer email/account associated with the purchase and for maintaining access to that account.

7.11 MIDI requests and Complete-tier work

Where a Track Insight package includes MIDI corrections or enhancements, Metta & Glyde may require you to upload source MIDI before work can continue.

Delays in supplying requested files may delay completion of that part of the service.

Any MIDI enhancement is a bespoke creative recommendation based on the submitted track and is subject to the same limitations concerning creative judgement and commercial outcomes set out in these Terms.

7.12 No guarantee of commercial outcome

Track Insight does not guarantee:

• label signing;
• chart performance;
• playlist placement;
• streaming numbers;
• sales;
• mastering approval;
• club or festival support;
• radio support;
• a specific loudness, tonal-balance or translation result;
• that another producer, engineer or label will share the same opinion.

7.13 Technical availability

Track Insight relies on customer accounts, secure cloud storage, private links, database services, email services and browser-based audio technology.

Short delays while large audio files load or decode can occur and may depend on file size, browser, device and internet connection.

We will make reasonable efforts to provide the service reliably but do not guarantee instant loading or uninterrupted access.

8. THE BLUEPRINT AND ONLINE LEARNING CONTENT

8.1 Platform access

The Blueprint is an online learning platform through which individual courses may be sold and accessed.

A purchase gives access only to the course or content included in that purchase unless expressly stated otherwise.

8.2 Access method

Course content may be viewed through the customer account and private learning platform rather than supplied as a conventional download.

Where downloadable resources are included, they will be identified within the course or product description.

8.3 Personal access

Course access is personal to the purchaser and must not be shared, recorded, redistributed, resold or made publicly available.

8.4 Educational nature

Tutorials and courses are educational material.

We do not guarantee that following a tutorial will produce a particular artistic, technical or commercial result.

9. MASTERING, TUITION AND OTHER SERVICES

9.1 Professional services

Where we offer mastering, tuition or other professional services, the exact scope is the scope stated on the service page, booking confirmation or written agreement.

9.2 Customer-supplied material

You are responsible for ensuring that you have the right to supply any audio, stems, project files or other material required for the service.

9.3 Technical and creative judgement

Music-production, mastering and tuition advice involves professional and creative judgement.

We will use reasonable care and skill but cannot guarantee a particular creative response, label decision, commercial result or preference of a third party.

10. PHYSICAL PRODUCTS

10.1 Description

We make reasonable efforts to describe and display Physical Products accurately.

Product colours may vary slightly depending on screens, lighting and manufacturing tolerances.

10.2 Made-to-order goods

Some merchandise may be printed or produced after an order is placed.

This does not remove statutory cancellation rights unless a lawful exception applies, for example where goods are made to the customer’s specification or clearly personalised.

10.3 Delivery

Delivery times, methods and charges will be stated at checkout or in our Shipping Policy.

Risk passes to the customer on delivery.

11. PURCHASES AND PAYMENTS

11.1 Prices

Prices may change without notice.

We may introduce, withdraw, discount or discontinue a product or service at any time.

A price change does not affect an order already accepted and paid for unless required by law or agreed with the customer.

11.2 Payments

Payments are handled by third-party payment providers.

We do not store full payment-card details ourselves.

Your payment may also be subject to the terms and privacy policies of the relevant payment provider.

11.3 Fraud and order review

We may refuse, cancel, hold or investigate an order where we reasonably suspect fraud, payment abuse, unauthorised use, chargeback abuse, licence abuse or a breach of these Terms.

Where payment has been taken for an order that we cancel and no lawful deduction applies, we will refund the relevant amount.

12. DOWNLOAD LIMITS

Standard downloadable Digital Products may be subject to download limits.

Where our current system applies a limit, the standard limit may be up to 8 downloads unless the product page states otherwise.

If you need additional access, contact support@magsignaturesound.com.

Software Plugins, online courses and Services may use separate access systems and may not follow the same download-limit rules.

13. CONSUMER RIGHT OF WITHDRAWAL

This section applies where the statutory right of withdrawal applies, including to qualifying Consumers in the United Kingdom and European Union.

13.1 General 14-day period

Subject to legal exceptions, a Consumer generally has 14 days to withdraw from a distance contract without giving a reason.

The start of that period depends on whether the contract is for goods, services or digital content.

13.2 Physical Products

For most Physical Products, the withdrawal period runs for 14 days from the day the Consumer, or a person nominated by the Consumer other than the carrier, receives the goods.

13.3 Services

For Services, the withdrawal period generally runs for 14 days from the day the contract is concluded.

If you expressly ask us to begin a Service during the withdrawal period, you may be required to pay for the part of the Service already performed if you later withdraw.

Where a Service has been fully performed during the withdrawal period after your express request to begin and your acknowledgement that the right of withdrawal will be lost on full performance, the right of withdrawal may be lost once the Service has been fully performed.

13.4 Track Insight commencement

Uploading and submitting your track for Track Insight and asking us to begin the review is treated as a request for us to start providing the Service.

If you request that Track Insight begins during the 14-day withdrawal period and later withdraw after work has started but before the Service is fully performed, we may deduct or charge an amount proportionate to the work already carried out, as permitted by law.

Once Track Insight has been fully performed, your withdrawal rights may be affected in accordance with applicable consumer law and any acknowledgement given when requesting early performance.

13.5 Signature Melodies and other bespoke services

Submitting the required specification and asking us to start is treated as a request to begin the Service.

Where permitted by law, if you withdraw after work has begun, a proportionate amount may be payable for work already performed.

13.6 Digital content

For Digital Products supplied by download or immediate digital access, you may lose the 14-day right of withdrawal once supply begins where you have:

• expressly consented to supply beginning during the withdrawal period; and
• acknowledged that you will lose the right of withdrawal when supply begins.

Where required, we record this consent at checkout or before immediate digital access is supplied.

13.7 How to withdraw

Where you have a statutory right to withdraw, you may notify us using any withdrawal function provided on the Site or by emailing:

support@magsignaturesound.com

Your notice must clearly state that you wish to withdraw from the contract.

13.8 Refunds following a valid withdrawal

Where a valid withdrawal applies, refunds will be handled in accordance with applicable consumer law.

For Services already begun at your request, we may deduct an amount proportionate to work already carried out where the law permits.

For Physical Products, we may withhold a refund until the goods are returned or you provide evidence of return where permitted by law.

13.9 Faulty or misdescribed products

Withdrawal rights are separate from statutory rights concerning faulty, misdescribed or non-conforming goods, digital content or services.

Nothing in these Terms limits those statutory rights.

14. REFUNDS OUTSIDE STATUTORY RIGHTS

14.1 Digital Products

Because Digital Products can be copied, downloaded, accessed or used immediately, they are generally non-refundable after lawful digital supply has begun, except where required by law or where we agree otherwise.

14.2 Services

Subject to statutory rights, refunds for Services will depend on whether work has begun, the amount of work completed, the nature of the service and the terms stated on the relevant service page.

14.3 Problems with products or services

If you believe a product or service is faulty, not as described or has not been supplied with reasonable care and skill, contact us at support@magsignaturesound.com so that we can investigate and provide an appropriate remedy where required.

15. THIRD-PARTY SERVICES

Our Site and services rely on third-party providers.

These may include:

• Shopify for ecommerce, checkout and customer accounts;
• payment providers such as PayPal, Klarna and Stripe;
• cloud database, authentication and storage providers;
• email-delivery providers;
• analytics and advertising providers;
• physical-product fulfilment providers;
• backup and security providers;
• software licensing and installer providers;
• AI service providers used for internal Track Insight Second Opinion analysis.

Third-party services may have their own terms, privacy notices and technical requirements.

We are not responsible for outages or failures of third-party services outside our reasonable control, but this does not affect any statutory rights or responsibilities that cannot lawfully be excluded.

16. PRIVACY AND DATA PROTECTION

Our handling of personal information is described in our Privacy Policy.

By using Track Insight or another service requiring customer-supplied files, you acknowledge that those files may need to be securely stored and processed by service providers acting on our behalf in order to deliver the service.

Track Insight AI-assisted Second Opinion processing is described specifically in our Privacy Policy.

17. ACCEPTABLE USE

You must not use our Site, products, accounts or services to:

• break the law;
• infringe intellectual property rights;
• upload malware or harmful code;
• attempt to gain unauthorised access;
• bypass security, licensing, payment or account controls;
• scrape or systematically extract protected content without permission;
• harass staff, customers or other users;
• commit or facilitate fraud;
• interfere with the operation of the Site or services.

18. SUSPENSION AND TERMINATION

We may suspend or terminate access to accounts, Digital Products, Software Plugins, licensing systems or Services where we reasonably believe there has been:

• a material breach of these Terms;
• fraud or attempted fraud;
• unauthorised account or licence sharing;
• intellectual-property infringement;
• abusive or unlawful use;
• an attempt to bypass security or access controls.

Termination does not affect rights or obligations that should reasonably continue after termination.

19. DISCLAIMERS

To the fullest extent permitted by law:

• our Site and Digital Products are supplied on an “as available” basis;
• we do not guarantee uninterrupted, error-free or permanent access;
• music-production feedback, reviews, scores and recommendations are professional opinions;
• creative or technical guidance does not guarantee a particular artistic or commercial result;
• AI-assisted Second Opinion output may contain errors, omissions or subjective interpretations and is always subject to human review before any point is adopted into Track Insight.

Nothing in these Terms removes any obligation to provide Services with reasonable care and skill where that obligation applies by law.

20. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory consumer rights that cannot be excluded.

Subject to the above and to the fullest extent permitted by law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

For business customers, and to the fullest extent permitted by law, our aggregate liability arising from a particular order, product or service will not exceed the amount paid to us for that order, product or service, except where a different limitation has been expressly agreed in writing.

Nothing in this section is intended to limit rights available to Consumers under applicable law.

21. INDEMNITY FOR UNAUTHORISED SUBMISSIONS

Where you act in the course of a business, you agree to indemnify MAG Signature Sound against reasonable losses, claims, liabilities and costs arising from material you knowingly submit without the rights or permissions necessary for us to process it, or from your material breach of intellectual-property restrictions in these Terms.

This clause does not apply to Consumers to the extent that such an indemnity would be unfair or unenforceable under applicable law.

22. CHANGES TO PRODUCTS, SERVICES AND TERMS

We may update these Terms from time to time to reflect changes in law, technology, services, payment methods, licensing systems or business operations.

The Terms in force at the time of an order will normally govern that order unless a change is required by law or is expressly agreed.

23. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.

24. NO WAIVER

If we do not immediately enforce a right under these Terms, that does not mean we waive that right.

25. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.

26. CONTACT

For questions about these Terms & Conditions, contact:

MAG Signature Sound Ltd

support@magsignaturesound.com

www.magsignaturesound.com

Last Updated: 08/09/2026