Digital Products

Unfortunately we can not offer refunds on our digital products. Customers can cancel their order before payment has been processed. In the case of an issue, please use our contact us page.  

Merchandise

Refunds & size exchanges will be offered at our discretion. 

All items that claim to be damaged or defective upon arrival are subject to a case by case review. If you notice an issue with the products or anything else on the order, please email support@magsignaturesound.com.

Any claims for damaged or defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item/s over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that by purchasing from magsignaturesound.com, you accept and agree our Refund Policy.