![Official Artena Unisex Logo Hoodie [Sand] - Sand](http://www.magsignaturesound.com/cdn/shop/files/1_3febe206-51f3-4532-b886-96251561097e.png?v=1754492193)
PRIVACY POLICY
This Privacy Policy describes how www.magsignaturesound.com (the "Site", "we", "us" or "our") collects, uses, stores, and discloses your Personal Information when you visit the Site, make a purchase, create an account, contact us, install or authorise a Software Plugin, or use our related services.
MAG Signature Sound Ltd is responsible for this Privacy Policy.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you create an account, contact us for customer support, install or authorise a Software Plugin, use MAG Installer, or interact with our services.
In this Privacy Policy, "Personal Information" means information that can identify an individual, either directly or indirectly.
DEVICE INFORMATION
Examples of Personal Information collected:
- web browser version;
- IP address;
- time zone;
- cookie information;
- pages, products, or content viewed;
- search terms;
- referring pages;
- how you interact with the Site.
Purpose of collection:
- to load the Site accurately for you;
- to improve website performance;
- to understand Site usage;
- to perform analytics;
- to help detect fraud, misuse, or security issues;
- to improve our products, services, marketing, and customer experience.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or similar technologies.
Disclosure for a business purpose:
Shared with our processors and service providers, including Shopify and analytics or advertising providers where applicable.
ORDER INFORMATION
Examples of Personal Information collected:
- name;
- billing address;
- shipping address, where relevant;
- email address;
- phone number;
- payment information;
- order details;
- purchased products;
- download or access history;
- customer account details.
Purpose of collection:
- to provide products or services to you;
- to fulfil our contract with you;
- to process payments;
- to provide invoices and order confirmations;
- to communicate with you;
- to provide customer support;
- to screen orders for risk or fraud;
- to provide product access, downloads, updates, or account support;
- to provide information or advertising relating to our products or services where permitted.
Source of collection:
Collected from you when you place an order, create an account, contact us, or interact with the Site.
Disclosure for a business purpose:
Shared with service providers including Shopify, PayPal, Klarna, Stripe, SPOD, Rewind-Backups, email providers, payment processors, fraud-prevention services, and other service providers required to operate our business.
MAG INSTALLER ACCOUNT AND SOFTWARE PLUGIN INFORMATION
When you purchase, install, authorise, validate, update, or manage a Software Plugin such as REFINE, additional information may be collected or processed through MAG Installer and related licensing systems.
Examples of Personal Information or technical information collected may include:
- name;
- email address;
- account login details;
- licence or activation status;
- plugin version;
- selected plugin format;
- operating system;
- device type;
- installation identifier;
- IP address;
- validation logs;
- authorisation history;
- support or diagnostic information;
- information needed to confirm that your licence is valid.
Purpose of collection:
- to create and manage your MAG Installer account;
- to provide access to purchased Software Plugins;
- to install and authorise Software Plugins;
- to validate legitimate licence use;
- to provide updates;
- to provide customer support;
- to prevent fraud, piracy, misuse, licence sharing, and unauthorised access;
- to maintain the security and reliability of our Software Plugins and licensing systems.
Source of collection:
Collected from you when you register, sign in, authorise, install, validate, update, or manage a Software Plugin.
Some information may also be collected automatically through MAG Installer or the licensing system where required for authorisation, validation, security, anti-piracy, or support purposes.
Disclosure for a business purpose:
Shared with pluginmaker.ai or other third-party licensing, installer, authorisation, or software-management providers where necessary to provide MAG Installer, plugin authorisation, licence validation, updates, support, security, fraud prevention, and anti-piracy protection.
Depending on the specific processing activity, pluginmaker.ai or another provider may act as a service provider/processor, or as an independent controller for its own security, fraud prevention, anti-piracy, infrastructure, or analytics purposes.
Pluginmaker.ai also processes certain activation data for its own purposes, including fraud prevention, anti-piracy and licence enforcement, security of its platform, and product analytics and improvement.
For these purposes, pluginmaker.ai acts as an independent controller and relies on its legitimate interests in protecting and improving its licensing platform. pluginmaker.ai is responsible for that processing, including informing you about it and handling any related data-protection requests.
You can contact pluginmaker.ai at maks@pluginmaker.ai.
CUSTOMER SUPPORT INFORMATION
Examples of Personal Information collected:
- name;
- email address;
- order details;
- product details;
- device information;
- operating system;
- DAW information;
- plugin format;
- screenshots;
- error messages;
- support messages;
- any other information you provide when contacting us.
Purpose of collection:
- to respond to your enquiries;
- to provide technical support;
- to investigate product issues;
- to help with installation, downloads, licence access, authorisation, compatibility, or account problems;
- to improve our products and services.
Source of collection:
Collected from you when you contact us by email, form, social media, customer account, or another support channel.
Disclosure for a business purpose:
Shared with service providers where necessary to provide support, investigate issues, process orders, manage licences, or resolve technical problems.
SHOPIFY HOSTING AND ENHANCED SERVICES
Our store is hosted by Shopify Inc. ("Shopify"). Shopify provides the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and general Shopify application.
When Shopify Network Intelligence is enabled, Shopify may use your personal information together with personal information from other merchants to generate insights and provide Enhanced Services.
These Enhanced Services may include:
- providing you with a more customised shopping experience;
- serving you more relevant advertisements across different websites and platforms;
- understanding how customers interact with our store and advertisements;
- improving product recommendations and search functionality;
- analysing shopping patterns to enhance our marketing efforts;
- fraud prevention and security.
As part of these Enhanced Services, your personal information may be shared with third parties, including other merchants and advertising partners, to provide personalised experiences and targeted advertising. This information may also be used to help us and other merchants prevent fraud and improve security.
For more information about how Shopify processes your personal information and your rights regarding this processing, please visit:
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Consumer Privacy Policy: https://privacy.shopify.com/
To exercise your rights or learn more about opting out of data sharing for Enhanced Services, please visit:
SHARING PERSONAL INFORMATION
We share Personal Information with service providers to help us provide our services, fulfil our contracts with you, operate our website, process payments, deliver products, provide support, and protect our business.
For example:
- we use Shopify to power our online store;
- we use payment processors such as PayPal, Klarna, and Stripe to process payments;
- we may use email, backup, analytics, advertising, fulfilment, and support providers;
- we may use pluginmaker.ai or other licensing providers to provide MAG Installer, plugin installation, account sign-in, authorisation, licence validation, updates, security, fraud prevention, anti-piracy measures, and support.
We may also share Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, lawful request, or other legal process, or to protect our rights, property, customers, users, business, or services.
BEHAVIOURAL ADVERTISING
We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.
For example:
- we use Google Analytics to help us understand how customers use the Site;
- we may use advertising pixels, cookies, tags, or similar technologies;
- we may share information about your use of the Site, your purchases, and your interaction with our ads with advertising partners;
- we may collect and share some of this information directly with advertising partners or through cookies or similar technologies, depending on your consent and location.
You can read more about how Google uses your Personal Information here:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
You can opt out of targeted advertising by visiting:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
You can also opt out of some services by visiting the Digital Advertising Alliance opt-out portal:
USING PERSONAL INFORMATION
We use your Personal Information to provide our products and services to you.
This includes:
- offering products for sale;
- processing payments;
- fulfilling orders;
- providing downloads and product access;
- managing customer accounts;
- providing access to purchased Software Plugins;
- creating or managing MAG Installer accounts;
- installing and authorising Software Plugins;
- validating legitimate plugin use;
- providing updates;
- providing customer support;
- communicating with you;
- preventing fraud, piracy, misuse, unauthorised access, or licence sharing;
- improving our website, products, services, and marketing;
- keeping you up to date on new products, services, and offers where permitted.
LAWFUL BASIS
Where the UK GDPR or EU GDPR applies, we process Personal Information under one or more of the following lawful bases:
- your consent;
- the performance of a contract between you and us;
- compliance with our legal obligations;
- our legitimate interests, provided those interests do not override your rights and freedoms;
- to protect vital interests where necessary;
- to perform a task carried out in the public interest where applicable.
Examples include:
- we process order and account information to fulfil purchases and provide product access;
- we process payment and tax information to comply with legal and accounting obligations;
- we process MAG Installer and licence information to provide Software Plugin access, authorisation, validation, security, updates, and support;
- we process device, usage, fraud-prevention, and licence-validation information for legitimate interests, including security, anti-piracy protection, fraud prevention, service reliability, and business protection;
- we process marketing information based on consent or legitimate interests where permitted by law.
RETENTION
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information, subject to our legal obligations and legitimate business needs.
We may retain order, invoice, tax, account, licence, support, and transaction records for as long as necessary to:
- provide access to purchased products;
- manage customer accounts;
- manage Software Plugin licences and authorisation;
- provide updates and support;
- operate and improve our services;
- prevent fraud, misuse, piracy, and unauthorised access;
- resolve disputes;
- comply with legal, tax, accounting, and reporting obligations.
Plugin account and licence records may be retained for as long as necessary to provide access to the Software Plugin, manage licences, provide support, prevent fraud or misuse, and comply with legal obligations.
For more information on your right of erasure, please see the "Your Rights" section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the UK or EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that may include elements of automated decision-making include:
- temporary denylist of IP addresses associated with repeated failed transactions, which persists for a small number of hours;
- temporary denylist of credit cards associated with denylisted IP addresses, which persists for a small number of days.
Software Plugin licensing systems may also use automated checks to validate licence status, detect misuse, prevent licence sharing, protect against piracy, and maintain security.
YOUR RIGHTS
UK GDPR / EU GDPR
If you are located in the UK or EEA, you may have the right to:
- access the Personal Information we hold about you;
- ask that your Personal Information be corrected;
- ask that your Personal Information be erased;
- ask that processing be restricted;
- object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent;
- complain to a data protection authority.
If you would like to exercise these rights, please contact us using the contact information below.
Your rights may be subject to legal limitations, including where we need to retain information for legal obligations, fraud prevention, licence enforcement, dispute resolution, accounting, tax, or security purposes.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your Personal Information:
https://ico.org.uk/make-a-complaint/
INTERNATIONAL TRANSFERS
Your Personal Information may be processed in the United Kingdom, European Economic Area, United States, Canada, or other locations where our service providers operate.
Your Personal Information may initially be processed in Ireland through Shopify and then transferred outside Europe for storage and further processing, including to Canada and the United States.
For more information on how Shopify handles international transfers, see Shopify's privacy documentation:
https://www.shopify.com/legal/privacy
Where required, we rely on adequacy decisions, contractual safeguards, standard contractual clauses, the UK International Data Transfer Addendum, or other lawful transfer mechanisms.
COOKIES
A cookie is a small amount of information downloaded to your computer or device when you visit our Site.
We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies help the website remember your actions and preferences, such as login and region selection. They also help us understand how people use the website, whether it is their first visit, and how they interact with our pages and products.
We may also use cookies, pixels, tags, and similar technologies for analytics, advertising, fraud prevention, checkout, customer accounts, and service improvement.
If MAG Installer account pages, registration pages, authorisation pages, or plugin-management pages use cookies or similar technologies, those technologies may be used for login, account security, licence management, analytics, service functionality, or abuse prevention.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
We may use Shopify cookies and similar technologies necessary for the functioning of the store, including cookies used for:
- access to admin;
- secure sessions;
- storefront navigation;
- cart functionality;
- checkout;
- customer login;
- account management;
- updating customer account information.
REPORTING AND ANALYTICS
We may use cookies and similar technologies for:
- tracking preferences;
- landing-page tracking;
- referral tracking;
- Shopify analytics;
- marketing and referral analytics;
- advertising performance;
- website improvement;
- product-page analysis.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a session cookie or persistent cookie.
Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted. Most cookies we use expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Removing or blocking cookies may negatively affect your user experience and parts of the website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in the browser's tools, settings, or preferences menu.
For more information on managing cookies, visit:
Blocking cookies may not completely prevent sharing of information with third parties such as advertising partners. To exercise rights or opt out of certain uses of your information by these parties, follow the instructions in the "Behavioural Advertising" section above.
DO NOT TRACK
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
MAG Signature Sound Ltd reserves the right to update or change this Privacy Policy from time to time or as required by law.
Any changes will be posted on the Site. Your continued use of the Site after changes are posted means you acknowledge the updated Privacy Policy.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us by email at:
Last Updated: 09/06/2026
