PRIVACY POLICY

This Privacy Policy explains how MAG Signature Sound Ltd (“MAG Signature Sound”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit www.magsignaturesound.com (the “Site”), make a purchase, create an account, use our products, install or authorise a Software Plugin, contact us, submit material to Track Insight, use The Blueprint, or otherwise interact with our services.

MAG Signature Sound Ltd is responsible for the personal information described in this Privacy Policy.

For the purposes of UK data-protection law, MAG Signature Sound Ltd is generally the controller of personal information that we decide how and why to process. Some third parties that support our services process information on our behalf, while some may act as independent controllers for their own purposes.

1. WHAT PERSONAL INFORMATION MEANS

“Personal Information” means information that identifies an individual, or that can reasonably be linked to an identifiable individual.

Depending on how you use our Site and services, this may include account details, contact information, order information, technical information, support messages and, in the case of Track Insight, submitted music and related review data where that material contains or is linked to identifiable information.

2. DEVICE AND WEBSITE INFORMATION

We may collect information such as:

IP address;
browser type and version;
device type;
operating system;
time zone and approximate location;
cookie information;
pages and products viewed;
search terms;
referring pages;
interactions with the Site;
session and account activity.

We use this information to:

operate and display the Site correctly;
provide secure sessions and customer-account functionality;
measure Site performance;
understand how the Site is used;
perform analytics;
prevent fraud, misuse and security incidents;
improve our products, services, marketing and customer experience.

This information may be collected through cookies, pixels, log files, web beacons, tags and similar technologies.

3. ORDER AND CUSTOMER-ACCOUNT INFORMATION

When you place an order or use a customer account, we may collect:

name;
email address;
phone number;
billing address;
shipping address where relevant;
order history;
products and services purchased;
customer-account identifiers;
download or access history;
payment status and transaction references;
refund, cancellation and withdrawal information;
communications relating to the order.

We use this information to:

process and fulfil orders;
provide downloads and product access;
provide private customer-area access;
create and manage customer accounts;
issue confirmations and invoices;
process refunds, withdrawals and cancellations;
provide support;
detect fraud and payment abuse;
comply with tax, accounting and legal obligations;
communicate about products and services where permitted.

We do not normally receive or store full payment-card numbers. Payment-card information is handled by the relevant payment provider.

4. TRACK INSIGHT INFORMATION

4.1 Information we collect

When you purchase or use Track Insight, we may process:

your name and email address;
Shopify customer and order identifiers;
the Track Insight service tier purchased;
artist name;
track title;
your submitted WAV or MP3;
original filename and file information;
track duration;
submission date and status;
reviewer notes;
timestamped feedback;
production-profile and diagnostic scores;
strengths, priorities and recommendations;
report content;
video-review files where included;
MIDI files requested or supplied as part of a Complete-tier review;
supporting messages and service communications;
technical measurements calculated from the submitted audio;
internal review and quality-control data.

4.2 Why we process Track Insight information

We process this information to:

verify that you purchased Track Insight;
connect the purchase to your private customer account;
receive and securely store your submission;
allow authorised reviewers to access your track;
provide playback and review tools;
allow Metta & Glyde to carry out the review;
provide timestamped feedback and diagnostic information;
prepare and deliver your report;
provide a video review where included;
request, receive and deliver MIDI-related work where included;
send service and action-required emails;
maintain your private Track Insight library;
provide customer support;
protect the security and integrity of the service;
maintain records of the service supplied.

4.3 Ownership of submitted music

You retain ownership of the music and other creative material you submit.

We do not acquire copyright ownership of your Track Insight submission merely because you upload it to us.

We process Track Materials only as reasonably necessary to provide the service, operate your private access, provide support, protect the service and comply with legal obligations.

5. TRACK INSIGHT AI-ASSISTED SECOND OPINION

5.1 Human review remains primary

Track Insight is a human review service carried out by Metta & Glyde.

We may use an AI-assisted “Second Opinion” internally as an additional private reference during the review process.

The AI system does not replace Metta & Glyde, does not make the final Track Insight assessment and does not automatically determine the customer-facing review.

The final report, feedback, scores, priorities, recommendations, video commentary and MIDI-related decisions are selected, assessed, written, edited or approved by Metta & Glyde.

The final Track Insight is not an AI-generated report.

5.2 What is processed for the Second Opinion

Where Metta & Glyde choose to run the Second Opinion, our current system may:

read the decoded submitted track in the reviewer workspace;
calculate technical measurements from the audio;
create a compressed private analysis copy of the submitted track;
securely store that analysis copy in our private Track Insight storage;
send the analysis copy and relevant context to an AI service through an API.

The context sent may include:

the compressed analysis audio;
track title;
artist name;
duration;
objective technical measurements calculated by our review system.

The original submitted WAV or MP3 remains the source file used for the human review.

The compressed AI analysis copy is separate and is created only to support the internal Second Opinion workflow.

5.3 AI provider

Our current Track Insight Second Opinion uses the OpenAI API.

OpenAI processes the supplied analysis material in order to return private analytical suggestions to our authorised reviewers.

OpenAI’s handling of API data is governed by its applicable business terms, data-processing terms and privacy documentation.

OpenAI states that data submitted through its API is not used to train or improve its models by default unless the API customer explicitly opts in to data sharing.

We do not use customer Track Insight submissions to train our own AI model.

5.4 How AI output is used

Second Opinion output is internal reviewer material.

It may contain listening observations, possible timestamp checks, production-profile suggestions, strengths, priorities, arrangement observations, technical or musical areas to investigate and possible recommendation ideas.

Metta & Glyde may use, edit, rewrite or ignore any AI suggestion.

AI output is not treated as authoritative and is not automatically published to the customer.

5.5 No solely automated decision about you

The Track Insight Second Opinion does not make a solely automated decision that has a legal or similarly significant effect on the customer.

Human reviewers remain responsible for the Track Insight review and final customer-facing content.

6. MAG INSTALLER AND SOFTWARE-PLUGIN INFORMATION

When you purchase, install, authorise, validate, update or manage a Software Plugin such as REFINE or LUMINA, we or our licensing providers may process information including:

name;
email address;
account information;
licence status;
activation status;
plugin version;
selected plugin format;
operating system;
device type;
installation identifier;
IP address;
validation logs;
authorisation history;
support and diagnostic information.

We use this information to:

create and manage installer or licensing accounts;
provide access to purchased Software Plugins;
install and authorise Software Plugins;
validate legitimate licence use;
provide updates;
provide support;
prevent fraud, piracy, licence sharing and unauthorised access;
maintain platform security and reliability.

pluginmaker.ai or another licensing provider may process information where required to provide MAG Installer, authorisation, licence validation, support, security, anti-piracy or related functionality.

Depending on the processing activity, a licensing provider may act as our processor or as an independent controller for its own security, fraud-prevention, anti-piracy, infrastructure or analytics purposes.

7. CUSTOMER SUPPORT INFORMATION

If you contact us, we may collect:

name;
email address;
order information;
product or service details;
device and operating-system information;
DAW and plugin-format information;
screenshots;
files you choose to send;
error messages;
support correspondence;
any other information you provide.

We use this information to respond to you, investigate issues, provide support, resolve account or licensing problems and improve our products and services.

8. THE BLUEPRINT AND COURSE ACCESS

If you purchase or access The Blueprint or another online course, we may process:

customer-account information;
course purchase and entitlement information;
login and access information;
course progress or interaction information where the platform records it;
support communications.

We use this information to verify access, provide the purchased course, protect private course content and support the learning platform.

9. EMAIL AND SERVICE NOTIFICATIONS

We may use your email address to send:

order confirmations;
download or access information;
customer-account communications;
Track Insight action-required notifications;
Track Insight report-ready notifications;
service updates;
support messages;
legally required notices.

These operational messages are sent because they are necessary to provide the product or service you purchased and are separate from optional marketing communications.

Where permitted, we may also send marketing communications. You can unsubscribe from marketing using the unsubscribe mechanism provided in the message.

10. SHOPIFY

Our online store is hosted by Shopify.

Shopify may process personal information to provide ecommerce, checkout, customer accounts, fraud prevention, analytics and other platform functionality.

Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may process information in accordance with its own privacy terms and may act as an independent controller for some processing.

For more information:

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Shopify Consumer Privacy:

https://privacy.shopify.com/

11. OTHER SERVICE PROVIDERS

We use service providers to operate our business and deliver products and services.

Depending on how you interact with us, these may include:

Shopify for ecommerce and customer accounts;
PayPal, Klarna, Stripe and other payment providers;
Supabase for Track Insight database, authentication, private storage and server-side functions;
OpenAI for the private Track Insight AI-assisted Second Opinion;
Resend or another email provider for transactional and service emails;
pluginmaker.ai or other installer/licensing providers;
fulfilment providers for physical merchandise;
backup providers;
analytics providers;
advertising platforms;
fraud-prevention and security providers;
content-delivery or hosting providers;
withdrawal, returns or consent-management providers.

We disclose only the information reasonably necessary for the relevant provider to perform its function, subject to applicable law and contractual arrangements.

Some providers may also act as independent controllers for their own purposes. Where that is the case, their own privacy notice applies to that processing.

12. SHARING PERSONAL INFORMATION

We may share Personal Information:

with service providers acting for us;
with payment providers to process a transaction;
with fulfilment providers to deliver physical goods;
with technical providers to provide accounts, software licensing, private storage, authentication, email or support;
with OpenAI where the Track Insight Second Opinion is used;
where necessary to detect or prevent fraud, misuse, piracy or security incidents;
with professional advisers where reasonably necessary;
where required by law, court order, regulatory request or lawful process;
where necessary to establish, exercise or defend legal claims;
in connection with a merger, acquisition, restructuring or sale of all or part of the business, subject to applicable data-protection law.

We do not sell ownership of customer Track Insight audio or creative material to third parties.

13. USING PERSONAL INFORMATION

We use Personal Information to:

provide products and services;
process purchases;
provide downloads and customer access;
manage accounts;
provide Track Insight;
provide The Blueprint;
install and license Software Plugins;
validate legitimate licence use;
deliver updates;
provide support;
communicate with customers;
process refunds and withdrawals;
detect fraud and misuse;
protect intellectual property and licensing systems;
operate and improve the Site;
improve products and services;
analyse business and website performance;
conduct marketing where permitted;
comply with legal, accounting and tax obligations.

14. LAWFUL BASIS

Where the UK GDPR or EU GDPR applies, we rely on one or more lawful bases depending on the processing.

These may include:

Performance of a contract:

We process order, account, Track Insight, course-access, licensing and service information where necessary to supply what you purchased.

Legitimate interests:

We may process information for security, fraud prevention, service reliability, quality control, business protection, product improvement and internal review, provided those interests are not overridden by your rights and freedoms.

Legal obligation:

We process information where required for accounting, tax, regulatory or legal purposes.

Consent:

We rely on consent where the law requires it, including for certain cookies or marketing activities.

For Track Insight’s internal AI-assisted Second Opinion, the relevant processing is undertaken to support delivery and quality of the purchased review service and our legitimate interests in providing a robust professional review, subject to the safeguards described in this Privacy Policy and human reviewer control.

15. BEHAVIOURAL ADVERTISING AND ANALYTICS

Where permitted by law and subject to applicable consent requirements, we may use analytics, cookies, pixels, tags and advertising technologies to understand how the Site is used and to measure or personalise marketing.

These services may include Google Analytics, Google advertising services and Meta advertising services.

You can manage cookies through the Site’s cookie controls and your browser settings.

You can find information about Google’s privacy practices at:

https://policies.google.com/privacy

16. COOKIES

Cookies are small files or pieces of information stored on your browser or device.

We may use cookies and similar technologies for:

secure sessions;
customer login;
cart and checkout;
account management;
fraud prevention;
preference storage;
analytics;
advertising;
referral tracking;
performance measurement;
Site improvement;
licensing or account functionality where applicable.

Some cookies are necessary for the Site to function.

Optional analytics or advertising cookies may be subject to consent depending on your location.

Blocking cookies may affect Site functionality.

17. RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including to:

fulfil purchases;
provide continuing product or account access;
provide Track Insight and maintain the customer’s private Track Insight library;
manage Software Plugin licences;
provide updates and support;
maintain security;
prevent fraud, misuse and piracy;
resolve disputes;
establish or defend legal claims;
comply with tax, accounting and legal obligations.

Order, invoice, payment-status and tax records may need to be retained for periods required by law.

Track Insight audio, reports, review data, MIDI files, video reviews, technical data and internal Second Opinion material may be retained for as long as reasonably necessary to provide the service, maintain purchased customer access, provide support, preserve service records and protect our legal interests.

Where a customer requests deletion, we will consider and action the request in accordance with applicable data-protection law. Some information may need to be retained despite a deletion request where we have a legal obligation or another lawful basis to retain it.

18. SECURITY

We use reasonable technical and organisational measures intended to protect Personal Information and private customer material.

Track Insight uses private storage, authenticated customer and reviewer access, server-side access controls and restricted service functions.

However, no internet transmission, cloud platform or storage system can be guaranteed to be completely secure.

Customers should keep their own original copies and backups of uploaded creative material.

19. INTERNATIONAL TRANSFERS

Some of our service providers operate outside the United Kingdom or European Economic Area.

Personal Information may therefore be processed in the United Kingdom, EEA, United States, Canada or other countries in which our providers operate.

Where required by law, international transfers are protected using an applicable lawful transfer mechanism, which may include adequacy regulations, standard contractual clauses, the UK International Data Transfer Addendum or another approved safeguard.

20. AUTOMATED DECISION-MAKING

Some services may use automated checks for fraud prevention, security, licence validation or anti-piracy purposes.

Shopify and payment providers may also use automated systems to identify suspicious transactions.

Track Insight’s AI-assisted Second Opinion is not used to make a solely automated decision with legal or similarly significant effects.

It provides private suggestions to Metta & Glyde, who retain human control over the final review.

21. YOUR RIGHTS

Where the UK GDPR or EU GDPR applies, you may have rights including the right to:

request access to Personal Information we hold about you;
ask us to correct inaccurate information;
request erasure in certain circumstances;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent;
complain to a data-protection authority.

To exercise a right, contact:

support@magsignaturesound.com

Your rights may be subject to lawful limitations, for example where information must be retained for tax, accounting, fraud prevention, security, licensing, dispute resolution or legal claims.

22. COMPLAINTS

If you have a concern about how we use Personal Information, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information about making a complaint is available at:

https://ico.org.uk/make-a-complaint/

23. CHILDREN

Our Site and services are not directed specifically at young children.

If you believe a child has provided Personal Information to us inappropriately, contact support@magsignaturesound.com.

24. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party sites. You should review their privacy information before providing them with Personal Information.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our products, services, technology, providers, legal obligations or business practices.

The current version will be posted on the Site with an updated date.

26. CONTACT

For questions, requests or complaints about privacy, contact:

MAG Signature Sound Ltd

support@magsignaturesound.com

www.magsignaturesound.com

Last Updated: 08/09/2026