Frequently Asked Questions

We accept, Visa, Mastercard, American Express, Apple Pay, PayPal, Google Pay, Discover, and Klarna.

Very secure! Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

We supply instant downloads! Straight after you have completed the payment process, you will be able to download the product and will also receive a confirmation email with the download link.

Please firstly check your spam email folder. If you still haven't received one, please use our 'contact us' page and we will be happy to sort the issue.

Digital products are non-refundable. Before purchasing a digital product from MAG Signature Sound, customers must tick the waiver box confirming that they consent to immediate access/download and acknowledge that they lose their right of withdrawal once the digital content is supplied. Because of this, refunds are not available for digital products once the order has been completed and access has been provided.

Services are treated differently. For services such as Signature Melodies or other custom work, cancellation and refund rights depend on whether the service has started, how much work has been completed, and the terms set out in our Terms & Conditions.

Physical products may be eligible for cancellation or return within the applicable withdrawal period, unless the item is custom-made or personalised.

This does not affect your statutory rights if a product is faulty, misdescribed, or does not work as intended.

Each product purchased has a limit of 8 downloads. Please use our 'contact us' page for any queries regarding this topic.

If you are placing an order of 5 products or more, please use our 'contact us' page to find out exactly what discount we can offer you.

All of our Sample Packs, MIDI Packs, and Soundsets are 100% royalty free to use in your own productions. Our Templates & Construction Kits can be used for educational purposes but can not be released as your own production. Please be aware, only the buyer has the right to use the products purchased. You are not entitled to share, distribute or re-sell in any capacity.

Absolutely not! If a product gets updated, you will automatically receive a confirmation email to download the update free of charge.

Please follow the steps on the log in page to reset your password.

We are looking for established artists to work on future products. Please use our 'contact us' page and we will get back to you.

We maybe interested in selling third party producers, sample packs, MIDI packs, templates, presets, tutorials, in the following genres. Trance, Uplifting Trance, Psy Trance, Tech Trance, Progressive Trance. If you feel you have a product we could be interested in, please use our 'contact' us page to send us links to your work and we will get back to you.

It is an abbreviation of Metta and Glyde.

Please view our 'about us' page to find out more regarding Metta and Glyde.

Please use our 'contact us' page to inform us you would like to delete your account and we will do it for you, no problem.